Payments Support Analyst – Century City

Full Time

The systems analyst role is to provide operational support across all our clients. The support includes daily monitoring of the environment, troubleshooting and resolving system issues.

  • Handling of day-to-day incidents and requests for information / transaction queries
  • Implementations of software and patches
  • Management of open incidents after hours, and working effectively to resolve these incidents
  • Assist with problem solving and information gathering (traces/ log files etc)
  • Technical support of our environment
  • Early identification of issues through monitoring
  • Basic monitoring and quality assurance checking
  • After hours, remote support on rotation
  • Documentation and contributing to the Knowledge base
  • Team work
  • Matric
  • IT qualification (certificate/diploma or degree)
  • Postilion Realtime or similar SWITCHING experience
  • Experience in an IT field with monitoring and incident management experience
  • Strong MS SQL skills
  • Methodical approach to work
  • Attention to detail
  • Logical approach to solving problems
  • Proficient with MSSQL
  • Excellent written and verbal skills in English
  • Fanatical about service delivery
  • High levels of energy and drive
  • Ability to monitor work flows
  • Technical qualification in Information Systems/or at least 1 years’ work experience in related IT or payments industry
  • The ability to work according to set processes
  • Understanding of Incident management
  • Dedicated worker
  • Understanding of Postilion systems and the payments environment

R20 – 28k

Only SA citizens based in Cape Town need apply.