My client provides software solutions to the agriculture industry and has a requirement for a Senior Product Specialist to join them.
Support product (On-site & Telephonically)
Liaise with external clients (Phone Queries & Visits)
Liaise with Internal clients (Colleagues, Development department)
Helpdesk administration (Log Calls, Follow up on calls, etc.)
Log calls on behalf of clients
Testing (Test completed calls or queries from clients)
Ad Hoc testing of product (Log calls before clients pick up problem)
Release new program versions to clients
Installation and training of products
Demonstrate product functionality to clients
Accurately communicate all technical specifications
- Matric + diploma/degree
- MS Office at intermediate level
- MS SQL knowledge
- Fruit industry system experience (requirement)
- Driver’s license
- Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail
- Must have own reliable transport
- Always deliver exceptional customer service
- Strong work ethic, self-motivated
- Able to work remotely (from home) at times
R30 000 – 40 000 p.m.
Only SA citizens based in Cape Town need apply.