Threat Support Analyst – Johannesburg

Full Time

You’ll be joining a Messaging Security team and be responsible for supporting a service for on-demand threat resolution.  The service is designed to provide customers with prompt feedback and intelligence on email-borne threats, remediate these threats from their email environment, and put the appropriate detections in place to prevent further incidents from occurring.  The role may require being part of an on-call rotation for after-hours support.

Messaging Security works closely with research and development, as well as customer support.

  • Providing email security advice, expertise, and remediation to our customers
  • Analyzing phishing/malicious email campaigns to identify IOC’s
  • Categorizing email threats and determining the best means of updating detection
  • Understanding security policies and providing configuration suggestions to customers
  • Researching and investigating the latest security threats and their potential impact to customers
  • Working with security vendors around threat detection techniques and remediation
  • Identifying opportunities for improved processes and systems
  • Experience working in a Security Operation Center
  • Experience working with email/malware detection and blocking techniques
  • Experience working with threat intelligence platforms
  • Programming fundamentals in regex, lua, html, python
  • Working within SaaS environments


  • Higher education qualification preferred in a security, technical or related field

To be discussed!

Only SA citizens need apply.